Refund Policy

We offer refund and/or exchange within the first 14 days of your purchase, if 14  days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

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ELIGIBILITY FOR REFUNDS AND EXCHANGES:

• Your item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• To complete your return, we require a receipt or proof of purchase.

• Only regular priced items may be refunded, sale items cannot be refunded.

• If the item in question was marked as gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

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EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damages. If you need to exchange it for the same item, send us an email at miguelyepiz@ninety9one.com and we will reply with return address details. 

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EXEMPT GOODS

The following are exempt from refunds:

• Gift cards

• Some health and personal care items